Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youâll also need the receipt or proof of purchase.
To start a return, you can contact us at trendepotofficial@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, weâll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at trendepotofficial@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youâll also need the receipt or proof of purchase.
Refunds
We will notify you once weâve received and inspected your return, and let you know if the refund was approved or not. If approved, youâll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since weâve approved your return, please contact us at trendepotofficial@gmail.com.
We want you to love what you got. If something isn't right, you can return eligible items within 30 days of delivery.
What can be returned
Unused, unopened items in their original packaging.
Final sale (no returns)
- Opened trading card packs, boxes and singles
- Opened blind boxes and mystery items
- Sale items
- Gift cards
Damaged, defective or wrong item?
Email us within 7 days of delivery with your order number and a photo, and we'll send a replacement or refund at no cost to you.
How to start a return
Email trendepotofficial@gmail.com with your order number and the item(s) you want to return. We'll reply with instructions. Items sent back without contacting us first can't be accepted.
Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect.
Return address
Trend Depot
11 SW 12th Ave #104
Dania Beach, FL 33004
Phone: (954) 268-3541
Refunds
Refunds go back to your original payment method within 5-10 business days after we receive and inspect your return.
Questions? Email trendepotofficial@gmail.com or call (954) 268-3541.